internalDesk is different because the platform is made of many (many) modules. When choosing internalDesk, our clients select (in dialogue with us or any of our local partners) the modules they will need for the purpose they are after. All the modules we have developed are included in our offer, so it’s not about selecting as few as possible to reduce the bill; it’s about understanding which of these modules are the best suited given your company, culture, strategic priorities, etc. We have over the years concluded that because clients’ businesses evolve over time, so should their communication/collaboration platform in order to remain the prime source of knowledge and prime destination for internal sharing. So, the true value of internalDesk is that you, as a client, will be able to evolve your platforms at the same pace as your needs evolve – for ever and as often as you want/need.
Another thing we pride ourselves with is that if we don’t have X or Y features you might be after, we will then simply develop it just for you. (note: Our platform in its current form already has all of what you should actually need and more – so we challenge you to find a feature we don’t currently have!)
Finally, the next major difference between what’s out there and us, is that we are not only a software company. We are also a service company. What it means is that not only are we always ready to support our clients with their evolving needs, but we are also available for helping educating the administrators, the project leaders and even the users (if deemed necessary) to make the most of the tool. On request, we offer those educational sessions prior to launching a new platform. We (and/or our local partners in your markets) also make ourselves available for any users at any time. We are our clients’ internalDesk.
Absolutely. In fact we have clients who run initiatives like transformations or specific roll-outs throughout the company (or just a unit or a country), whilst others have internalDesk as their prime tool for their global internal communication and social collaboration.
internalDesk is a platform that is made of many (many) modules. This means that we can rather rapidly (typically 3-4weeks) deliver a brand-new, fully customised internal communication and social collaboration platform that will reach employee engagement beyond the industry average. And the reason as per why that is, is precisely because every platform we deliver has been specifically tailored to the unique purpose of every single client of ours.
As a new customer, you will be able to chose amongst a plethora of unique modules we have developed in-house overtime. These have all been delivering value for some of the world’s most recognised companies. Beyond initial and ongoing modularisation options, to chose internalDesk as your internal communication and social collaboration platform partner also means that your platform will literally match your brand. For example, no details will be left out from your logo to the colors of the links, the buttons, the choice of page-background, the customisation of the push-notifications, of personalised emails to different groups in your company, all will be in accordance to your brand, language, culture and positioning.
Finally, inspite of the many features available, if you were to need something we would not have, we would develop it just for you on specifications.
The platform has all the features that you find in other social internal communication platforms – we call these, ‘hygiene factors’. We have also developed over the years a wide range of custom features that are based on our experience with change management, gamification, behavioural science and employee engagement. For a sample of such our features see our approach.
Reach out to us and we will be more than happy to discuss your particular needs.
Well of course! Anyone with access can use the platform from any location at any point in time.
You can access the platform 24/7 from every internet-connected device available on the market. Just click the ‘login button’ in the upper right corner and continue interacting with your fellow co-workers. It is as simple as that.
Absolutely. Our platform boasts all of what you are used to in your consumer life. Our belief is that there should be very little difference between the tools that are used in our private lives (like whatsApp or LinkedIn) and those we use to communicate and collaborate at work. That is why, for deeper engagement, we strive to provide an experience as rich and immersive as it can be.
+ We are a global company with many languages in different part of the world. Do you have other languages than English available?
Of course. Because we have clients all over the world we are already delivering our platform in English, Portuguese, German and Czech. We also offer to customise to your preferred language may we not have it already.
Our practical processes allow us to be able to launch a brand-new tailored platform with for example custom SSO-login in 3 to 4 weeks. Any additional custom development requests may naturally come on-top of our standard delivery-times. Contact us now so we may discuss your specific needs.
Absolutely! Many gamified elements/mechanims have been woven into the platform in a none-intrusive way to render the experience engaging, powerful and of course business-driven.
We apply game techniques to engage and motivate your employees to achieve certain goals. Gamification in the context of work is all about incentivising and rewarding the right type of behaviours i.e. the behaviours you, as a client, are after. Read more about gamification here So, what can gamification do for your company? Well, anything that more of the right type of behaviours can accomplish. We have helped companies reduce costs, increase engagement, boost morale, lower churn, tear down silos, spread ‘best practices’, foster a culture of openness and overall boost internal communication. Contact us now so we may discuss your specific needs.
We take pride in genuinely caring about our customers, so we always strive to go above and beyond the customers’ expectations. This is at our core so, of course, this extends to our service and support. Our guiding principles are: professionalism and agility. These values are naturally carried by the partners we work with across geographies. We normally are able to respond via email or via our own online chat within just minutes. We will stay as close to you as you want us to be.
Whilst the platform is very easy to use and requires little to no prior experience to operate, we (and our partners) offer different types of courses around e.g. the hows of using the platform in order to maximise the benefits/outcomes for both users and administrators. The courses can be class-room based but are, more often than not, web-based to accommodate a large user base in a time and cost efficient manner.
Our servers run at +99,9% uptime and this combined with our support and service level ensures that we can commit our entire company towards some pretty impressive SLAs. Reach out and tell us what you have in mind; we will be able to deliver on your expectations.
Typically, the clients would themselves moderate/administer their own platform. That said, as part of our business proposition, we indeed support our clients in making the most of their communication/social collaboration platform. We, for example, have the option to allocate you a moderator may you require it. We also offer several languages for moderation. Let us have a word and find out what would suit you best.
Yes of course! It facilitates the login process for the users while increasing the overall security level. Who wouldn’t want to have that?
We integrate 3rd party providers on a regular basis. We naturally enjoy working with other tech-providers who share the same enthusiasm about serving the end-customer while keeping a focus on value adding content as us. Are you already using a survey-, reporting-, game- or news-tool that you would like to connect to an overarching internal communication platform? Contact us now so we may discuss your specific needs.
+ We have very strict rules and protocols when it comes to data security. What does internalDesk do to protect our data?
We follow Swedish and EU rules and regulations which are notoriously strict. We e.g. handle the personal information in accordance with Swedish Personal Data Act (1998:204) (Sw. Personuppgiftslagen), which implements the Data Protection Directive, 95/46/EC. We encrypt sensitive information and back-up all data in a redundancy filled environment, so that you as buyer/user can think of everything else but protection and security.
We sure can! We constantly hear stories from the trenches that Enterprise Social Networks don’t deliver on their promises. Our clever mix of ‘social’ woven into the business context, customisation and ‘second to none’ service and support ensures that we can deliver above and beyond your expectations. Contact us today to know more about how we differentiate ourselves and how we can help you.
+ We are currently using Yammer but we are struggling to reach the usage level we had hoped for. What could we expect from using your platform?
Unlike Yammer which is a product designed by engineers and delivered as a software, internalDesk has been developed by pluridisciplinary teams who have your business at heart. From the interface, to the built-in mechanics to trigger interest and motivate sustained usage, to the analytics available to help project leaders, administrators etc take the right decisions at the right time, internalDesk has one and only one mission: to deliver superior employee engagement and to prove it with clear actionable data. Indeed whilst these are important, at internalDesk, we just don’t stop at vanity metrics (likes, comments, shares, etc) we have developed our own proprietary metrics such as participation, social intensity, social cohesion – all made to help you understand in real time the state of your organisation. What’s more, internalDesk is a module-based offer. This allows our clients to start with as much or as little as they see fit and then evolve their platforms at their own discretion and in synch with the changes brought to the business overtime.
But internalDesk is not just a better product, it is also a service. As our name indicates, we are our clients’ desk for all that has to do with internal communication and social collaboration. We also have local presence, with local expertise to better help you in your markets. Contact us now to learn more about the formulas we offer.
+ At our company, we publish a lot of content. We want to be able to direct articles to the right audience at the right time. Does internalDesk offer such possibility?
Absolutely. One of our modules does just that. When turned ON, people with the rights to publish content on behalf of their company are able to target specific individual or groups of individuals with specific content at the most suitable time. Push-notifications and social elements allow users to engage in realtime with new content. Articles are presented in a very appealing way (like your typical news application). Interesting articles go viral in clients’ organisation as more and more employees join the discussion. Advanced KPIs for administrators allow for better understanding of what is discussed, appreciated or need further work at any point of time.
+ My company has a very stale LMS. In fact, very few ever use the online courses available. Can internalDesk help?
This is a very common problem indeed as many LMS-systems are ageing. Today, no one wants to seat in front of one’s computer on one’s own anymore. The modern employee wants engagement, he/she wants social interaction, he/she wants positive reinforcement from his/her peers, he/she wants instant feedback and immediate gratification. That is why, at internalDesk we have developed what we call Social Learning. With Social Learning, we can turn any stale/do-it-alone type of activity into something fun, engaging and rewarding. And, no, you don’t even have to dismantle your old LMS – we simply leverage it. Contact us now to find out what we can do to help your employees complete more courses, retain more knowledge.
Of course. In fact, we always recommend pilots – because that the only responsible way to do business. Let us have a word so we may understand what you are after. Contact us now.
Our full package with all modules and service retails at 4€ per user/month/platform. Then of course, the more employees you have on your platform the lower the price. Our biggest customers pay as low as 1€ per user/month/platform.Let us have a word so we may understand what you are after. Contact us now.
internalDesk is expanding through a dedicated network of qualified professionals. We have 2 types of partners, namely business partners and technology partners.
To become a internalDesk business partner you have to have a proven track record in the fields of communication, management, L&D or HR. We have different versions of business partnerships where some of our partners leverage our core platform and expertise to better satisfy their clients on a need-basis whilst others drive internalDesk under license in their respective countries. Contact us now and we will discuss what may be the best formula for you.
internalDesk is also forming partnerships with various technology specialists to better address clients’ needs. If you are a course or content provider, a gaming studio or an application provider, and want to become a technology partner to internalDesk contact us now and we will discuss the various options.